Summary: ULUK Infotech LLP respects your privacy. We collect only what we need, protect it diligently, and never sell it to third parties. This policy explains exactly what we do with your data.
1. Information We Collect
We collect information you provide directly to us and information collected automatically when you use our services:
Information you provide:
- Name, email address, phone number when you contact us or fill out forms
- Company name and address for service agreements or AMC contracts
- Payment and billing details for service transactions
- Messages and communications you send us
Information collected automatically:
- IP address, browser type, and device information
- Pages visited, time spent, and navigation patterns via Google Analytics
- Cookies and similar tracking technologies (see Section 4)
2. How We Use Your Data
We use the information we collect solely for legitimate business purposes:
- To respond to your inquiries and provide customer support
- To deliver, manage, and improve the services you have requested
- To send you service updates, invoices, and essential notifications
- To send newsletters and promotional content (only with your consent)
- To analyse website usage and improve our online presence
- To comply with legal obligations and resolve disputes
We will never sell, rent, or trade your personal data to any third party for marketing purposes.
3. Data Sharing & Disclosure
We may share your information only in the following limited circumstances:
- Service providers: Trusted third-party vendors (e.g., email platforms, hosting providers) who process data on our behalf under strict confidentiality agreements
- Legal requirements: If required by law, court order, or government authority
- Business transfers: In the event of a merger, acquisition, or sale of assets, with prior notice to you
- With your consent: Any other sharing only after obtaining your explicit permission
4. Cookies & Tracking Technologies
Our website uses cookies to enhance your experience and collect usage analytics.
- Essential cookies: Required for core website functionality
- Analytics cookies: Google Analytics (G-B7NS5ZJWH8) to understand visitor behaviour
- Preference cookies: To remember your settings and preferences
You can control or disable cookies through your browser settings. Note that disabling cookies may affect some features of our website. For more on how Google uses data, visit google.com/policies/privacy/partners.
5. Data Security
As a cybersecurity-focused company, we apply the same rigour to protecting your data as we do for our clients:
- SSL/TLS encryption for all data transmitted through our website
- Access controls ensuring only authorised personnel can access personal data
- Regular security audits and vulnerability assessments
- Secure, encrypted storage for sensitive records
Despite these measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to promptly notifying you of any data breach affecting your personal information.
6. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Ask us to correct inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Opt-out: Unsubscribe from marketing communications at any time
- Portability: Request your data in a commonly used, machine-readable format
- Restriction: Ask us to restrict processing of your data in certain circumstances
To exercise any of these rights, contact us at info@uluk.co.in. We will respond within 30 days.
7. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy:
- Customer service records: up to 3 years after the last interaction
- AMC and contract records: for the duration of the contract plus 5 years
- Financial records: as required by applicable Indian tax and accounting laws
- Marketing data: until you withdraw consent or opt out
8. Children's Privacy
Our services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us immediately at info@uluk.co.in and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do:
- The "Last Updated" date at the top of this page will be revised
- For significant changes, we will notify you via email or a prominent notice on our website
- Continued use of our services after changes constitutes acceptance of the updated policy